Delivery Area:
Our shipping services cover all locations within the United States.
Shipping Costs:
We are pleased to offer free shipping on all orders.
Estimated Delivery Times:
• Handling Time: 0-1 business days (Monday-Friday)
• Transit Time: 0-1 business days (Monday-Friday)
• Order Cutoff Time: 7:00 pm (GMT-5:00) Eastern Standard Time (New York)
Order Tracking:
Once your order has been shipped, you will receive an email notification from us containing a tracking number. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at support@subnado.shop with your name and order number. We will promptly investigate the matter for you.
To track your order, please visit the Tracking page on our website, subnado.shop.
Returns:
We accept returns within 30 days of delivery if the item is unused and in its original condition. We will refund the full order amount, minus the shipping costs for the return.
Damaged Items:
If your order arrives damaged in any way, please contact us as soon as possible at support@subnado.shop with your order number and a photo of the item’s condition. We handle these cases on an individual basis but will make every effort to find a satisfactory solution. For more information, please refer to our Return and Refund Policy.
Cancellation:
If you wish to cancel your order, you can do so directly from your confirmation email within 24 hours of placing it. Scroll down to find the “Changed Your Mind?” section in your email. If it has been more than 24 hours, please email support@subnado.shop to request the cancellation of your order.
Lost or Missing Items:
If you suspect that an item from your order is missing, please reach out to our customer support team at support@subnado.shop. We will assist you in tracking down the missing item or finding a suitable resolution.
For any further questions or assistance, please do not hesitate to contact us at support@subnado.shop. We are here to help.
Contact Information:
Email: support@subnado.shop
Phone: +1 213 818-5713
Business Address: 3511 Harold St, Lansing, Michigan, 48910, United States